Privacy policy for Airloom Genealogy, Inc.
Effective Date: 23 October 2025
This Privacy Policy describes how Airloom Genealogy, Inc. (referred to as “we,” “us,” or “our”), the owner and operator of the website https://genealogy.airloom.space/ (the “Site”), collects, uses, shares, and protects the personal information of our users and clients (“you”) in connection with our professional genealogy research services, particularly those related to citizenship by descent.
We are deeply committed to protecting your privacy, especially given the highly sensitive and personal nature of the family data involved in lineage and identity verification.
1. Information we collect
We collect information that falls into the following categories:
A. Information you voluntarily provide (client data)
This information is essential for us to provide your contracted genealogy research services.
| Category of data | Examples of information collected | Purpose of collection |
|---|---|---|
| Personal identifiers | Your name, address, phone number, and email address. | To communicate with you, create and manage your client account, and process payments. |
| Sensitive client data for genealogy | Names of living and deceased relatives, dates of birth/death, places of residence, family anecdotes, religious affiliations, and any documents you provide (e.g., vital records, historical documents, non-DNA records, and documents related to citizenship claims). | To conduct the contracted genealogy research, verify lineage for citizenship claims, and compile official reports. |
| Financial information | Payment card details (processed through a secure third-party payment processor), billing address. | To process payments for our services. |
B. Information we collect automatically (usage data)
When you visit our Site, we automatically collect certain information:
- Log data: IP address, browser type, operating system, pages viewed, time spent on the Site, and referring website addresses.
- Cookies and tracking technologies: We use cookies and similar technologies to track activity on our Site for analytics and service improvement. You can instruct your browser to refuse all cookies. However, if you choose to refuse our cookies, some portions of our Site may not function as intended.
2. How we use your information
We use your personal information for the following specific purposes:
- To provide services: To fulfill the terms of our contract, which includes conducting research, building family trees, and compiling reports required for citizenship by descent applications.
- Communication: To respond to your inquiries, send you project updates, and communicate billing details.
- Outreach & engagement: To inform our community outreach efforts (This data is used in aggregate and anonymized form where possible).
- Service improvement: To analyze usage data to improve our site functionality and service offerings.
- Marketing and promotions: If you provide explicit consent (e.g., for a newsletter), we may send you marketing communications. You may opt-out at any time.
- Legal compliance and security: To meet legal obligations (e.g., financial record keeping, responding to valid legal requests, preventing fraud or malicious activity).
3. Data retention and deletion of sensitive data
We retain your personal information only for as long as is necessary for the purposes set out in this policy:
- Genealogy data: Due to the nature of genealogy research, client family history data may be retained for an extended period to allow for future add-on research or to serve as a research foundation.
- Deletion request: We will delete your client data upon your explicit written request. Please note that even after deletion, some residual data may remain in our archives and backup systems for a period necessary for legal and tax compliance, but it will no longer be actively processed.
4. How we share and disclose your information
We will never sell your personal information or your family’s sensitive data. We may share your information only in the following limited circumstances:
- With your consent: We will share specific information only with your explicit and written permission. This is particularly important for sharing information about living individuals with other third parties (e.g., other genealogists, distant family members).
- Third-party service providers: We use trusted third-party companies to perform business functions on our behalf. These include:
- Payment processing (Stripe)
- Website hosting and maintenance (Siteground, Elementor)
- Email communication services (HubSpot)
- These providers are only given access to the information necessary to perform their services and are contractually obligated to protect it.
- Legal requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.
5. Security of your data
We implement a variety of security measures to protect your data. This includes:
- Encryption: Sensitive data, including research documents and family history files, is stored in encrypted digital format.
- Access control: Access to client files is restricted to authorized personnel who have signed confidentiality agreements.
- Secure transmission: We use Secure Socket Layer (SSL) technology for all data transmission across our Site.
Note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
6. Your data protection rights
Depending on your location and applicable privacy laws, you may have specific rights regarding your personal data, including the Right to Access, Right to Rectification, Right to Erasure (Deletion), and the Right to Object to Processing.
To exercise any of these rights, please contact us using the details provided in Section 9.
7. Children's privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16 years of age for the purpose of creating a client account. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.
8. Changes to this privacy policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “effective date” at the top of this policy.
9. Contact us
If you have any questions about this privacy policy, your data, or wish to exercise your data protection rights, please contact us:
Airloom Genealogy, Inc.
Email: privacy@airloom.space
Phone: +1 (647) 876-2475